After ten years of development, Ideal Machinery has provided construction machinery to more than 100 companies in more than 50 countries. At the same time, we have established more than 20 exclusive agents, located in South Asia, Southeast Asia, Africa, the Middle East, and North America. In the future, our goal is to set up more than 50 professional agents around the world.After ten years of development, Ideal Machinery has provided construction machinery to more than 100 companies in more than 50 countries. At the same time, we have established more than 20 exclusive agents, located in South Asia, Southeast Asia, Africa, the Middle East, and North America. In the future, our goal is to set up more than 50 professional agents around the world.
We have been seeking cooperation with more customers in more regions. In this article, we will explain to you what services we will provide you in the cooperation. If you are interested in our product company, please feel free to contact us .
Pre-sales communication is very important, we can understand your real needs from this communication, and recommend suitable products and better purchasing plans for you according to your needs. If you are a distributor, we will advise and cooperate with you on machine configuration selection, packaging, payment terms, export process, etc. If you have any questions about the choice of products, we will also recommend suitable machines, models, configurations, etc. to you based on your local market feedback. At the same time, we also provide OEM and ODM services for customers, you can customize the products you want. If you are a terminal user, we will recommend suitable models for you according to your use environment.
After receiving the advance payment, we will arrange the raw materials for production. During this process, we provide the production process visualization service. We will communicate with you the progress of the production of the order at any time, and arrange the time of the follow-up process reasonably. You can always ask to see the production and we will update you with video pictures and more. Of course, if available, we can also arrange a video call to view the production for you.
Transportation is a very important part of international trade. A good supplier should not only provide customers with good goods, but also provide customers with a good freight experience. After ten years of accumulation, we know the export process of goods very well, and have accumulated a lot of freight resources and information. We have exclusive customs declaration personnel, inspection declaration personnel and warehousing services in Qingdao Port. The freight forwarding companies that we cooperated with many years, mastered the primary shipping resources, for You provide one-stop service. We know how to save you shipping costs and hassle. We have a strategic cooperation with PICC, and we insure each shipment to ensure that the goods reach customers safely.
We adhere to the concept of “after-sales service before sales”, that is, we will fully consider for you before you place an order, from machine selection to transportation to the problems you may encounter when you receive the goods, we will prepare for you in advance. We will provide you or your staff with machine use training, maintenance training, machine use instructions, etc. If you have any questions, you can communicate with us at any time, we will respond within 24 hours and solve the problem within 72 hours.